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Our Privacy Policy - effective 25th May 2018

At Drainway Services Limited we regard your privacy as extremely important

This privacy policy sets out how Drainway Services Limited uses and protects any information that you give Drainway Services Limited when you use this website, email or call our office.  Drainway Services Limited is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website or emailing and calling our office, then you can be assured that it will only be used in accordance with this privacy statement.  Drainway Services Limited may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 25th May 2018.

What we collect

We may collect the following information:        

•name and job title       

•contact information including email, home and mobile phone numbers  

•demographic information such as address, postcode and physical location  

•other information relevant to a property, person, job and/or projects that are undertaken  

•account history (invoices, puchases, payments etc.)  

•We DO NOT record or hold any debit or credit card information

What we do with the information

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:  

•Internal record keeping  

•We may use the information to improve our products and services  

•We may periodically send emails about updates to our products, pricing, or other information which we think you may find interesting using the email address which you have provided  

•We also reserve the right to contact you by phone to alert you to any outstanding maintenance visits or overdue accounts


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold.

Controlling you personal information

We will not sell, distribute or lease your personal information to third parties.  If we are required to share your information for the purposes of job completion or registration with a government body we will contact you for your express permission.     You may request details of personal information which we hold about you under the Data Protection Act 1998 & General Data Protection Regulation (GDPR) 2018.  A small fee will be payable. If you would like a copy of the information held on you please write to Drainway Services Limited, Drainway House, La Cheve Rue, St Mary, Jersey, JE3 3EN.     If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Data retention policy

Customer and Supplier data is retained indefinitely while the customer or supplier account is active to meet our legal requirements.  We reserve the right to delete inactive customer , supplier and out dated property data older than 5 years.

Your rights as a data subject

The GDPR introduces greater rights for data subjects.  These include:  

•subject access right (SAR)  

•right to have inaccuracies corrected  

•right to have information erased  

•right to prevent direct marketing  

•right to prevent automated decision-marking and profiling  

•right to data portability

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cyber security

We are Cyber Essentials certified!     

Cyber Essential Certification is a government backed scheme, in conjunction with the National Cyber Security Centre, giving you peace of mind that our defenses will protect against the vast majority of cyber attacks simply because these attacks are looking for targets which do not have the Cyber Essentials technical controls in place. We also run Sophos Intercept X Protection, which provides unmatched next-gen endpoint protection.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Please contact us below if you have any concerns with regard to our policies or call 01534 742846

Please also see our website hosting, GoDaddy Privacy Policy